Welcome to our Help Center! Here you’ll find answers to the most commonly asked questions about shopping with NHN Shopping Hub. If you still need help, feel free to Contact Us — we’re available 24/7!
🛒 Orders & Shopping
1. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. You’ll be guided through the payment and shipping process step-by-step.
2. Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, you can request a change or cancellation by contacting us immediately at 0329 3398800 or emailing contactus@nhnshoppinghub.com.
3. Do I need an account to place an order?
No, guest checkout is available. However, creating an account allows you to track orders, save addresses, and access order history easily.
🚚 Shipping & Delivery
4. How long does delivery take?
- With in 7 business days
5. How much does shipping cost?
Free Shipping in all over Pakistan.
6. Do you provide order tracking?
Yes! Once your order is shipped, you’ll receive a tracking number via Mail or WhatsApp.
💳 Payments & Security
7. What payment methods do you accept?
We accept:
- Cash on Delivery (COD) – Pakistan only
- Debit/Credit Cards
- JazzCash / EasyPaisa
- Bank Transfers
8. Is it safe to shop on your website?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and financial data.
🔁 Returns & Refunds
9. What is your return policy?
You can return eligible items within 7 days of receiving them, provided they are unused, in original packaging, and with all accessories. For full details, visit our Return & Refund Policy.
10. How do I request a return or refund?
Contact us at contactus@nhnshoppinghub.com with your order number, reason for return, and item details. We’ll guide you through the process.
11. How long do refunds take?
Refunds are processed within 10 business days after we receive and inspect the returned product.
🧾 Account & Order Management
12. How do I track my order status?
You can:
13. I forgot my account password. What should I do?
Click on the “Forgot Password” link on the login page and follow the steps to reset your password.
📦 Product Information
14. Are your products genuine and new?
Yes, we only sell brand new, 100% original products from verified suppliers. We do not deal in used or refurbished items unless explicitly labeled.
15. Can I request a product that’s not listed on the site?
Yes! If you’re looking for a specific product, let us know via WhatsApp or Mail and we’ll try our best to arrange it for you.
📍 Store & Services
16. Do you have a physical store?
Currently, NHN Shopping Hub operates exclusively online. However, local pickups or visits may be arranged by appointment at our office in Vehari, Pakistan.
17. Do you offer gift wrapping or special packaging?
Yes, gift wrapping is available upon request at checkout. Charges may apply depending on packaging requirements.
🤝 Support & Assistance
18. How can I contact customer support?
You can reach us 24/7 via:
- Email: contactus@nhnshoppinghub.com
- WhatsApp / Call: 0329 2386724
19. Where can I give feedback or reviews?
We value your feedback! You can leave a review on the product page or send us feedback via Mail or WhatsApp.