Last updated: July 10, 2025 At NHN Shopping Hub, we want you to be completely satisfied with every purchase you make. If you are not satisfied for any reason, please review our return and refund policy outlined below.

Returns

Eligibility for Returns

We accept returns under the following conditions:
  • Items must be returned within 7 days of receipt.
  • Products must be unused, in original condition, and include all original packaging, accessories, manuals, and tags.
  • Non-returnable items include:
    • Personal care items (e.g., earbuds, shavers) for hygiene reasons.
    • Opened software or digital products.
    • Items labeled as “non-returnable” or “final sale”.

Return Process

To initiate a return:
  1. Contact us at contactus@nhnshoppinghub.com or call 0329 3398800 within 7 days of receiving your item.
  2. Include your order number, a photo (if applicable), and the reason for return.
  3. Once approved, we will email you a return shipping label.
  4. Pack the item securely and ship it back using the provided label.
Items sent back without prior authorization may not be accepted.

Return Shipping Costs

  • If the return is due to our error (e.g., wrong item sent, defective product), we will cover the shipping cost.
  • For all other returns, you are responsible for return shipping charges.

Refunds

Processing Time

  • Once we receive and inspect your return, we’ll notify you via email within 7 business days about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 10 business days.

Partial Refunds

We reserve the right to grant partial refunds in these cases:
  • Items are returned damaged, used, or incomplete, and not due to our error.
  • Items are missing packaging or accessories.
  • The return was initiated after the 7-day window without approval.

Exchanges

We do not offer direct exchanges at this time. If you’d like to exchange a product:
  1. Follow the standard return process for the original item.
  2. Place a new order for the desired product.

Contact Us

If you have any questions about returns, refunds, or product issues, we’re here to help. NHN Shopping Hub 📞 Phone: 0329 3398800 📧 Email: contactus@nhnshoppinghub.com 📍 Address: Shop no 61 C Block, 61100 Vehari, Pakistan Business Hours: 24/7 Available
Thank you for shopping with NHN Shopping Hub! Your satisfaction is our priority.